The consumer has the right to to 14 days for any reason, return the goods. This is done so that the company in writing to withdraw from the contract, at the contact e-mail. The form of the withdrawal can be found here. The consumer must return the goods to the company within thirty days after the written notification of withdrawal to the consumer from buying in that it shall bear the direct cost of returning. Goods must be intact and unused in original packaging. It is accompanied by a copy of the contract. The landlord returns the entire purchase price with the cost of delivery as soon as possible, but not later than 14 days after receipt of notice of withdrawal from the consumer's purchase.



If items bought online at ActionMama do not correspond to the characteristics promised by the seller or if the seller sent the wrong items (ammount, the color of the goods or other deviation from the customer's order), the customer can return the items.



In the event that the package is physically damaged, it lacks parts of content or showing signs of package opening, the customer must initiate the process of complaint at the Post of Slovenia or at the company DPD. We will ensure that the complaint is resolved as soon as possible.